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How we work

From first call to everyday use.

Every project starts with your work, not a tool. We go one step at a time, and you decide at each one.

Talk to usSee the five steps

Five steps. You decide at each one.

Pick a step to see who does what, and what you walk away with.

You

Tell us your goals, and where the time goes.

We

Listen, ask questions, and say honestly whether we can help.

You get

A free first call.

Stop here and keep: our honest view of whether AI fits.

What we always do.

Flip a switch to see the difference each one makes.

A person decides.

Anything that can't be undone, a person approves. When the AI isn't sure, it hands over.

With itRefund drafted. Waiting for Dana to approve.

Tested on your real work.

Not on made-up examples. Mistakes become new tests.

With itTested on 48 of your real questions. 2 fixed before launch.

Every change reviewed.

An engineer reviews every change before it ships.

With itReviewed by Sam, security checks passed, then live.

Only what's needed.

Your own accounts. Each app gets only the access its job needs.

With itInbox: read only. CRM: add records. Calendar: no access.

Clearly AI.

Wherever it talks to your customers, it says it's an AI, and a person is one step away.

With it"Hi, I'm Harbor Café's AI assistant. Want a person instead?"

Honest answers.

Sometimes the answer is no, or "fix the process first". We'll say so.

With it"Two of these need a simpler fix first. One isn't worth it."

Your AI. Your way.

The AI model.

You choose. We explain the trade-offs in cost, speed and quality, and agree it in writing.

Where it runs.

How much it does alone.

You can move the line later.

So, in your case

An AI model you chose, running in your own cloud account, that acts once a person approves.

Connected to your apps with your own accounts, and in your brand.

What working with us is like.

  • A named contact on each side.Someone on your team owns the result. A named contact on ours knows your setup.
  • A short update every week.What's done, what's next, and anything we need from you.
  • However suits you.Video calls, email, a shared chat channel, and our project portal, where you can see progress any time.
  • Where we work.Remotely, with clients worldwide, from Sacramento, California. In English.
Harbor Café · IntegrationStep 4 of 5 · Build
Answer common questionsRelease 2 of 4On track
Needs you: approve the refund rulesYour turn
Next call: Thursday 3 PMVideo

Your data. Your rules.

  • Rules agreed before we touch your data
  • View-only access wherever possible
  • A confidentiality agreement as standard
  • We never sell your personal data

Questions.

Something else? Ask us. A person reads every message.

How long does a project take?

Every project is different. We agree the scope and timing together, before anything is built.

What does it cost?

The first call is free. After that, pricing is set per project. Support is a fixed recurring plan or pay as you go.

Do we need to know anything about AI?

No. You know your business. We bring the AI side and explain it in plain words.

Can we start small?

Yes. Most work starts with one workflow, or a prototype, before anything bigger.

Can we stop part-way?

Yes, after any step. You keep what you've received.

Who owns what's built?

You do. You own what you paid for. Third-party tools and AI models stay under their own licenses.

Start with a free first call.

Tell us what you'd like to improve. A person reads every message.

Talk to us
Talk to us