Support and training
Here after launch.
We keep your AI running, improve it as you grow, and train your team to use it well.
- Answers match your help articles20 real questionsPassed
- Prices match your rate card12 real quotesPassed
- Refund questions20 real questionsFixed · 20 of 20
- Tone matches your brand10 real repliesPassed
- New AI model versionTested before switchingPassed
Fixed: the new refund policy was added, and all 20 refund examples pass again.
Next check: next Monday · you choose how often
AI doesn't stand still.
Your business changes.
New prices, new policies, new products. The AI needs to know.
The AI models change.
Providers update their models. A good answer last month can be a different answer today.
How people use it changes.
New questions, new habits, new edge cases.
So quality is checked on a schedule, not assumed.
Right for you if.
- We built or connected your AI, and you want it looked after.
- You have AI that someone else built, and no one is watching it.We review it first to see whether it's workable.
- Your team isn't getting the most from the AI we built.
- You want someone to call when something looks wrong.
Another service fits better if
You don't have AI yetStrategy and assessmentYou want AI in more of your appsIntegrationWatched. Updated. Improved.
Six things we do for you. Pick one to see it in your support console.
When something looks wrong.
Five steps. The AI part can always be paused on its own, while your website keeps working.
Spotted. The weekly check caught it, or you told us. The answer goes against your returns policy.
We don't publish set response times. Serious problems are handled first.
Training that sticks.
Online, on the AI we built for you, with your own work. Different for each role.
Tap a session to mark it done.
Training record
2 of 14 sessions done
Everyone: 2 of 4 done.
We keep a record of who was trained on what.
Everything in writing.
Six things, included as standard.
What's covered, how often we check, and how to reach us.
A person who knows your setup.
In plain words, as often as your checks run.
Every update and fix, with who approved it.
Online, for each role, when you need them.
Short, plain, and up to date. Yours to keep.
Simple to start.
- 01
Agree
What's covered, written into your support plan.
- 02
Hand over
If we built it, we hand over to support. If someone else did, we review it first.
- 03
Watch and fix
Checks, updates and fixes, as agreed.
- 04
Review and train
Regular reviews, and training as your team changes.
Every support plan is different. We agree what's covered together.
Your data. Your rules.
Questions.
Something else? Ask us. A person reads every message.
Is support included when you build something?
Watching quality right after launch is part of every build. Ongoing support is a separate plan: a fixed recurring plan, or pay as you go.
Can you look after AI someone else built?
Often, yes. We review it first to see whether it's workable, and tell you honestly what we find.
How fast do you respond?
We don't publish set response times. Serious problems are handled first.
What does it cost?
Two ways to pay: a fixed recurring support plan, or pay as you go. Pricing is set once we understand what you need. Talk to us.
Do we have to sign up for a long time?
The term is agreed in your support plan.
What if we want to stop?
The guides are yours to keep.
Is AI training a legal requirement?
If you use AI in the EU, the EU AI Act asks you to make sure your staff understand it well enough (Article 4, in force since February 2025). Our training helps, and we keep a record of it. We're not lawyers, so check with yours.
Who owns what's built?
You do. You own what you paid for. Third-party tools and AI models stay under their own licenses.
Before launch.
Keep it running. Keep it getting better.
Tell us what you have and who uses it. A person reads every message.
Talk to us